Satisfaction Guarantee - refund policy

If you are unsatisfied for any reason, you may return the item for a full refund within 30 days after receiving the item*, with the exception of watches and loose diamonds, which are described below.. *This refund policy applies exclusively to items from SoKoBe.com purchased online or via salesperson, which are not custom ordered or special ordered.

If the Purchaser is unsatisfied for any reason, Purchaser may return the item for a full refund within 30 calendar days after receiving the item, determined by the first delivery attempt. All jewelry boxes, documents, and any free gifts must be returned with the item for a full refund. The standard size of SoKoBe. rings is 6.5 . Rings sized size 4 3/4 or smaller, or size 7 3/4 or larger MAY have to be custom made, and thus would be considered special order. The return period starts on the first day of attempted delivery of the item to the delivery address. Any jewelry that has been sized, set, unset or otherwise modified, worn or shows signs of wear once they have been received is non-returnable. All items must be returned in their original condition. The refund will be in the same form as the purchase was made. Refunds shall be issued after verification of the merchandise, which may take up to 5 business days. Shipping charges are not refundable. Certification and labor costs are also non-refundable. The Purchaser will consider that a Special Order item is non-returnable once ordered or sold. Special Order items are items that are not normally kept in stock, and must be Special Ordered or Custom Made; Such items will be stated as Special Order, and the customer will be informed beforehand. The Special Order item is non-returnable, regardless of return policy stated above. This return policy only applies to the current SoKoBe. Online Division purchase. No refunds on layaway payments, unless cancelled within thirty (30) days of inception. After more than 30 days of inactivity, layaway accounts may be re-evaluated, and at the sole discretion of SoKoBe. may be converted to an equal store credit.

Watches have a 7 day return policy. For return credit, the watch must be return within the 7 calendar day return period, in new condition. In addition, all paperwork, tags, boxes, bags, certificates or any other packaging or objects included with the watch must be returned, unaltered and intact to be considered for a return.

Loose diamonds have a 10 day return policy. For return credit, the diamond must be return within the 10 calendar day return period, in new condition. In addition, all paperwork, tags, boxes, bags, certificates or any other packaging or objects included with the diamond must be returned, unaltered and intact. All diamonds are verfied before a return is processed. A copy of any certificate is sent until acceptance is confirmed, or a confirmed request is made to SoKoBe.

We ask that you notify us of your intention to return any item and that you ship the merchandise back to our office, insured for the full purchase price. SoKoBe cannot be responsible for lost packages.

Purchaser agrees that this Agreement will, for all purposes, be governed by and interpreted in accordance with the laws of New York as applied to contracts entered into and to be performed entirely in New York, without regard to conflicts of law provisions. Purchaser agrees that any dispute arising out of this Agreement may be addressed by binding arbitration at SoKoBe's sole discretion. Purchaser agrees that in the absence of arbitration, any suit or proceeding arising out of or relating to this Agreement shall be commenced exclusively in state court in New York City, New York, and that Purchaser irrevocably submits to the exclusive jurisdiction and venue of such courts. If allowed by law, all parties using the site or purchasing products from SoKoBe agree not to bring any legal action on any legal theory against SoKoBe. more than one year after the date of the applicable invoice except for actions arising out of longer warranties offered by SoKoBe.